unit one greetings
dialogues
greeting
send-off
at the airport
in general manager's office
reading & writing
how to design a resume
extra reading
英文简历
unit two introductions
dialogues
self-introduction
introduction
first day of work
reading & writing
letter of application
extra reading
写求职信的注意事项
unit three making an appointment
dialogues
without appointment
phone appointment
making another appointment
reading & writing
itinerary
extra reading
合理安排商务日行程
unit four offers
dialogues
offering drink
offering help
offering help
reading & writing
caller's register
extra reading
前台文员职责及服务规范
unit five requests and instructions
dialogues
in the office
making a request
reading & writing
leaving a message
extra reading
处理留言
unit six complaints and apologies
dialogues
complaint
dealing with complaint
reading & writing
letter of invitation
extra reading
请柬
unit seven daily office routine
dialogues
office routine
office automation
board meeting
reading & writing
notice of meeting
extra reading
英语的通知
unit eight telephone conversation
dialogues
hotel switchboard
business telephone conversation
reading & writing
agenda
extra reading
会议议程和日程
unit nine work routines
dialogues
sorting out problems
preparing for meeting
reading & writing
minutes of a meeting
extra reading
会议记录
unit ten checking arrangements
dialogues
checking travel arrangement
confirming arrangement
reading & writing
request & reply
extra reading
询盘
addendum
reference translation
reference key
glossary
references
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